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J Richard Knapp

Presentation Outlines

'Dealing with Difficult People' 
Presentation

Segment 1 - Building a Foundation: The Six Elements
  • Dignity
  • Respect
  • Understanding
  • Compassion
  • Calmness
  • Equilibrium
Segment 2 - Understanding Personalities
  • Nurturer
  • Organizer
  • Problem Solvers
  • Motivator
Segment 3 - Crisis Strategies
  • Preventative Tactics
  • Techniques to be used in specific settings.
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'Nowhere to Hide' 
Presentation
Segment 1 - Understanding Bullying:
  • Bully Statistics
  • Complexities of Bullying
  • Profile of the Bully
  • Profile of the Victim
  • Cyber-Bullying
  • Workplace Bullying
  • Bullying of the Aged
  • Bullying within the Family
Segment 2 - Preventing Bullying
  • Six Elements
  • Family Strategies
  • School Strategies
  • Workplace Strategies
  • Community Strategies
  • Cyber-Bullying Strategies


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